CartWox — Mudassar Afzal

One Operator.
Complete Operations.
Zero In-House Overhead.

44,000+ Orders & Customer Inquiries Handled — Across Every Fulfillment Model

E-Commerce Operations Specialist with 4+ years managing online stores across Amazon Seller & Vendor Central, Walmart Seller, 1P & DSV, eBay, TikTok Shop, Target, Home Depot, Shopify & Meta — from listing optimization and inventory control to brand protection and marketplace customer support.

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Mudassar Afzal — CartWox E-Commerce Operations Specialist

Mudassar Afzal Founder, CartWox

What I Do

Full-Stack E-Commerce Operations

Account Management & Operations

Full Amazon & Walmart account management — order fulfillment, catalog management, pricing checks, and account health monitoring (ODR, Late Shipment Rate, IPI score, policy compliance) across FBM, FBA, WFS, FBT, dropshipping and 2-step dropshipping.

Product Listing & Optimization

Product listing creation and sourcing — Flat Files, variations, backend search terms, A+ Content, and eBay Cassini SEO — plus ongoing keyword and imagery improvements to increase visibility, conversion rate, and average order value.

Customer Support & Order Management

Owning the order journey end to end — managing support across email, live chat, comments, DMs, and support tickets via Freshdesk and Zendesk, with seller account health monitoring, 100% seller response rate maintenance, repeat customer issue tracking, and ongoing marketplace performance monitoring.

Data Reporting & ROI Tracking

Daily and weekly Google Sheets reporting for sales tracking, profit/ROI analysis, pricing, and inventory updates — plus bulk listing and catalog management.

Brand Protection & Marketplace Monitoring

Monitoring account health and marketplace listings to identify pricing issues, suppression risks, and unauthorized seller activity before they impact sales. Supporting wholesale, B2B and B2C marketplace operations, including carrier claims, SAFE-T claims and chargeback dispute management.

Promotions & Social Media

Planning around Prime Day, holiday sales, and platform promo periods, plus day-to-day social media content, engagement, and customer interaction.

About Our Company

Who We Are

If you run an e-commerce store and need reliable, hands-on operations support, CartWox is built to handle it — day-to-day account management, listings, customer support, and reporting, all owned by one dedicated operator.

CartWox has spent 4+ years managing multi-marketplace stores across Amazon, Walmart, eBay, TikTok Shop, and Shopify. Whether you need order fulfillment, listing optimization, a customer support system, or clean profit reporting — we're happy to walk through your setup and show exactly how we'd fit in.

Get In Touch

Customer Support

Fast, brand-aligned support across every marketplace & social channel

Responsive, professional support that protects your brand reputation and keeps customers satisfied — handled across all touchpoints with speed and accuracy.

Discuss Your Needs

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Email SupportInbox management, order inquiries, complaint resolution

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Live ChatReal-time responses across marketplace messaging systems

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Social MediaComments, DMs, and engagement across Facebook, Instagram, TikTok

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Marketplace MessagingAmazon, Walmart, eBay, TikTok Shop buyer communication

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Software & TicketingCustomer support inquiry & ticket management/resolution via Zendesk, Freshdesk, Salesforce

Brand & Marketplace

Brand Management & Protection

Supporting B2B & Wholesale AccountsManaging the operational side of B2B and wholesale accounts, including bulk orders, product data, inventory synchronization, customer inquiries, and day-to-day marketplace support.

B2C Reseller OversightEnsuring resellers and retailers maintain correct pricing, standards, and product representation.

Counterfeit & Unauthorized Seller ControlMonitoring marketplace listings to detect and prevent counterfeit or unauthorized product sales.

Returns, Claims & Buyer DisputesManaging returns, carrier claims (USPS, UPS & FedEx), SAFE-T claims, chargebacks, and buyer disputes by reviewing order history, collecting proof of delivery, validating delivery details, and maintaining case records to support successful claim resolutions.

Inventory Planning & Reorder SupportMonitoring sales trends, stock levels, and low-inventory alerts to support timely replenishment, FBA/WFS shipment planning, and stockout prevention.

Seller Support & Case ResolutionHandling support tickets, appeals, listing issues, account-related cases, and marketplace communication to help resolve operational challenges.

Social Media Brand PresenceSupporting business social media accounts by monitoring customer interactions, maintaining brand consistency, responding to inquiries, and helping protect the brand's online reputation.

Fulfillment Models

Every Model, Mastered

44,000+ orders and customer inquiries managed across every major fulfillment model, including demand forecasting, FBA/WFS shipment planning, and 3PL coordination, through independent contractor work since February 2022.

WFS FBM FBT Wholesale PL Dropshipping 2-Step Dropshipping

CartWox · Fulfillment Overview

1,186Shipped

99.2%Tracking Rate

62Pending

USPS

41%

UPS

30%

FedEx

21%

Others

Live across USPS, UPS, FedEx & 3PL partners

Tools & Skills

What I Work With

Platforms

Amazon Seller Central Amazon Vendor Central Walmart Seller Center Walmart DSV TikTok Shop eBay Etsy Home Depot Target+

CartWox · Marketplace Mix

1,248Orders

Amazon43.6%

Walmart30.6%

eBay12.5%

TikTok Shop7.9%

Shopify5.4%

9 platforms tracked in one workflow

Skills & Software

Order & Inventory Management Listing Optimization Pricing & ROI Tracking Google Sheets (Advanced) Customer Support Social Media Management Digital Marketing & PPC Meta & GMV Keepa Helium10 Jungle Scout ZIK Analytics DataDive Sellify MultiSellerPro Gorgias Zendesk Freshdesk AI Content & Video Generation (Improving Daily) QuickBooks (Learning)

Paid Advertising

Marketplace & Social Ads Support

Amazon PPC

Building, managing, and optimizing Sponsored Products, Sponsored Brands, and Sponsored Display campaigns to improve ACOS and drive profitable sales.

Let's Work Together

Available full-time for remote e-commerce operations, marketplace management, customer support, and brand management roles — open to opportunities across global markets.

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WhatsApp+44 7462 225107

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Emailmudassar@cartwox.com

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LinkedInCartWox

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Facebookcartwoxofficial

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Instagram@cartwoxofficial

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TikTok@cartwox0

⚡ How We Collaborate

How I Work

I adapt to your team's existing communication and workflow tools, making it easy to integrate into daily operations without disrupting your processes.

You can expect organized task management, clear updates, fast responses, and dependable execution across ongoing projects while I align with your business hours.

By combining hands-on eCommerce operations experience with modern AI tools, I help improve reporting, streamline workflows, reduce repetitive work, and keep operations running efficiently.

Reliable Communication · Organized Workflows · AI-Assisted Efficiency · Long-Term Partnership

One Operator.Complete Operations.Zero In-House Overhead.